The vision for Optum Real is to create real-time transparency between payers and providers in the moments of care that matter. Current AI technology, according to Puneet Maheshwari, SVP, GM of Optum Real is making this possible now.

Optum is a major force in health care, serving nine out of ten health care systems and four out of five payers in the U.S. Optum Real is in pilot now with a number of health care organizations. During the pilot, the platform has achieved a 25% reduction in call volume in the first two weeks with one health care provider, a 42% reduction at another, and a reduction in errors in reimbursement submissions of up to 75% with a large health system in Minnesota.

According to Maheshwari, the goal is to create a retail-like experience for patients who interact with the health system. Transparency is achieved by the program through intelligent real-time data exchange. On the payer side, Optum Real ingests and analyzes contracts and guidelines. For providers, AI-powered technology transcribes encounters in real time, identifies necessary documentation and prompts the doctor to complete it, codes and bills the payer, and resolves the visit through real-time text messages.

Watch the video to learn how Optum Real is transforming the health care experience.

Learn more about Optum Real:  https://business.optum.com/en/operations-technology/optum-real.html

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