TERRYWHITE Chemmart held its annual Supplier Forum in Melbourne this week, bringing together more than 300 partners to provide a comprehensive update on the brand’s strategic priorities and outline the plans for the upcoming year.
The event showcased the critical role that supplier relationships play in the network’s success across its 620 pharmacies.
Attendees heard updates on key strategic initiatives, including plans to lead in the expanded scope of practice for pharmacists, continued investment in CareClinic programs, and new strategies to future-proof the front-of-store and drive prescription growth.
There was also an update on TWC Connect, the brand’s retail media platform that was launched last year (PD 01 Aug 2024).
Nick Munroe, Executive GM at TerryWhite Chemmart, opened the day by emphasising the value of strong supplier connections.
“The success of our network is built on the strength of our partnerships,” Munroe said.
“Together with our network and supplier partners, we’re uniquely positioned to shape the future of community pharmacy, delivering better health outcomes, innovating the retail experience, and growing stronger through shared ambition.”
The forum also featured keynote presentations from globally recognised thought leaders.
International futurist and trend forecaster Michael McQueen spoke on the future of healthcare, customer expectations, and the innovation shaping retail partnerships.
Meanwhile, Colin Lewis, an award-winning marketer with over two decades of global experience, explored the rising influence of retail media and the critical role of TWC Connect.
“Now is the moment for suppliers to embrace integrated, insight-led media strategies that connect with pharmacy customers across every touchpoint – online and offline,” Lewis said. KB
Pictured: Exec GM, Nick Munroe; Head of Marketing, Janice Hoogeveen; Head of Ethicals, Clinics & Partnerships, Krystel Tresillian; and GM Merchandise, Kevin Allman.
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