A ten-year investment by Concord Technologies in AI is paying off in major enhancements to their platform. In addition to health care data exchange—which supports all types of documents from faxes to, now, secure direct messages—the Concord Connect™ platform provides what Mike Stover, Director of Product Management, calls an “end-to-end solution.”
Using both machine learning and LLMs, Concord Connect can determine what type of document it’s handling a referral, prior authorization request, lab result, prescription, etc.—and even pull out relevant demographic or clinical information. Concord uses custom AI models based on real-life healthcare data.
In most health care organizations, Stover says, clinicians’ and administrators’ in-boxes are fragmented and overloaded. When you come into a full inbox on a Monday morning, it’s hard to know where to start. But some critical patient information might be buried there, in a document.
Interoperability is especially important during care transitions, such as between acute care and the PCP. It’s easy for information to get lost and for important documents such as prescriptions not to get acted on.
Concord is working on enhancing their document handling, which they call “Straight-Through Processing for Healthcare,” to support clinical decision making and to prioritize documents for the clinicians. The Concord Connect platform can identify patients’ demographic information. The company hopes that organizations, when they come to trust the decisions made by Concord Connect, will fully automate processes.
Building on its commitment to interoperability and intelligent automation, Concord is introducing Direct Secure Messaging (DSM) as a new modality within its Concord Connect platform. DSM makes it easy to send patient information, like referrals, lab results, and care transition notes in a secure and encrypted format, helping providers coordinate care more efficiently across care settings. By integrating DSM into the Concord Connect platform, healthcare staff can manage and process their DSMs, faxes and other document in one streamlined location, reducing the administrative burden caused by disjointed workflows.
As a member of DirectTrust, Concord Technologies attended their annual conference to discuss issues relevant to all attendees, such as cybersecurity, Direct Standards, and new and on-going regulations. Watch the video for more about the conference, Concord Technologies’ work, and interoperability.
Learn more about Concord Technologies: https://concord.net/
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